Help & FAQ
When is my order shipped?
We ship within 48 hours of the order being placed.
How long will it take to get my order?
UK orders arrive within 24 to 48 hours after the date of shipment depending on whether you selected 1st or 2nd class.
European and International orders arrive within 5-7 days after the date of shipment.
What shipping carriers do you use?
We use a Royal Mail service both nationally and internationally.
Can I reserve a magazine for collection at your store?
Our Pick Up in Store service allows you to check if a magazine is in stock and reserve a copy for collection within 24 hours.
My order has shipped but has not arrived.
Most packages arrive at their destination within the times stated on our Delivery Options page. If your order has not arrived by the time listed then please contact our support team at email@example.com so that we can investigate.
If you selected a tracking option at checkout, please contact Royal Mail with your tracking information and seek further assistance. If your order will be delivered within the UK, we also recommend checking for any Service Updates on the Royal Mail website. If your order will be delivered elsewhere, you may also find information on the International incidents bulletin.
My order arrived incomplete or damaged.
We’re sorry to hear that. Please send us your order details and full name at firstname.lastname@example.org for further investigation.